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At Aluriane, we value transparency and trust in every step of your shopping experience.
This Shipping Policy outlines our processing times, shipping costs, delivery conditions, and customer responsibilities.
All orders are processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery times depend on several factors, including:
Your shipping destination
The shipping method selected at checkout
Product availability
The estimated delivery timeframe will be displayed during checkout and will begin once your order has been dispatched.
Note: Delivery times are estimates only and may vary due to external factors such as strikes, peak seasons, customs inspections, weather conditions, or carrier delays.
Shipping fees are calculated automatically at checkout based on:
The delivery address
The weight and dimensions of the items
The shipping method chosen
Any free shipping promotions will be clearly stated on our website and are subject to specific terms and conditions.
Once your order has been shipped, you will receive a tracking number via email.
Please note that tracking updates may take up to 48 hours to appear in the carrier’s system.
Aluriane is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned to our facility due to an incorrect address, a new shipping fee will apply for reshipment.
Most carriers will make 2 to 3 delivery attempts to the provided address.
If delivery is unsuccessful, the package may be returned to our distribution center. In such cases, we will contact you to arrange redelivery or refund (excluding shipping costs).
If your order is delayed beyond the estimated delivery time, please contact our support team so we can assist in tracking your shipment with the carrier.
Under EU consumer protection law, if there is an excessive or unjustified delay in delivery, you may have the right to cancel the order and receive a full refund.
If you have any questions or concerns about shipping or delivery, please reach out to us via our official support channel:
📧 alurianestore@gmail.com
🌐 www.aluriane.com
✅ Compliance Note:
This Shipping Policy follows the requirements of EU consumer rights regarding transparency of delivery terms, shipping fees, and customer obligations (Directive 2011/83/EU, Article 18 & 19).